The app is not yet available. We currently provide this informational website and a contact channel. Website and contact policies take effect on September 14, 2026. Terms covering app features, purchases, storage, and deletion apply when the app becomes available.

Support

Help with purchases, saved progress, and your account.

FAQ Delete your account Report a rights or content issue

FAQ

Can I play for free?

A free sample artwork is available. For paid artworks, buy work tickets in the app and use one ticket to acquire one artwork.

My purchased ticket is missing.

Check your connection and reopen the app using the same account as your purchase. If it remains missing, contact us with the purchase time and what happened. Avoid buying again until the issue is resolved.

Can I recover artworks after reinstalling or changing devices?

Authenticate with the same account to sync your balance and acquired artworks. Unfinished puzzle boards are saved on the device and are not restored by this sync.

Can I play offline?

You can resume an artwork offline once its required images have been downloaded. Purchases, image downloads, and account syncing need an internet connection.

How do I request a refund?

Use Apple’s refund request page. Eligibility depends on Apple’s procedures and applicable conditions.

May I reuse the artwork image?

Acquiring an artwork is for play within the app. It does not grant redistribution or commercial-use rights. Contact us below with rights-related questions.

Request a refund from Apple

Delete your account

Open the app settings, choose account deletion, and complete Apple reauthentication and confirmation. You will no longer be able to sync your previous balance or acquired artworks. Personal completion records on the server are deleted, but local records may remain. Contact support if you cannot open the app.

Report a rights or content issue

Include the artwork title, a description of the issue, the rights holder’s or representative’s name, evidence of the relevant rights, and a reply address. You may also report concerns about artwork content.

Email support

yuzawalabs.dev@gmail.com

Still need help?

Include your app version, iPhone model, iOS version, the time of the issue, and steps to reproduce it. Remove unnecessary personal information from screenshots. Never send passwords, verification codes, or payment card numbers.

Email support

yuzawalabs.dev@gmail.com